Returns & refunds

If the lock isn't right for your car, send it back. We keep the process short.

30-day money-back guarantee

You have 30 days from delivery to return the lock unused, with both keys, in its original packaging, for a full refund of the product price. Try the fit inside the car before you put it into daily use — a lock with obvious use or scratching can't be resold and isn't eligible.

How to start a return

• Email support@vodreach.com with your order number and the reason for the return.
• We'll reply within one working day with return instructions and the address.
• Refunds are processed to your original payment method within 5–10 working days of the return arriving.

Multi-lock orders

You can return individual locks from a multi-lock order. Returning enough of them to drop below the pack quantity means the remaining locks are re-priced at their single-unit rate, and the difference is deducted from your refund.

Delivery costs

Standard UK delivery is free and arrives in 3–5 working days. Return postage on a change-of-mind refund is the responsibility of the customer unless the item arrived damaged, faulty or incorrect.

Faulty or incorrect items

If a lock arrives damaged, faulty, or the keys don't turn, email us a photo within 14 days of delivery and we'll replace it at no cost to you, including postage.

Your consumer rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013, including the 14-day right to cancel a distance purchase.

Need help?

Our support team is here: support@vodreach.com.